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RISKS ASSESSMENT IN RAILWAY PASSENGER TRANSPORT IN RELATION TO CUTOMERS

This paper deals with defining risks in the railway passenger transport which arise in relation to the customer. The paper theoretically describes the different risks arise in railway passenger transport. Theoretical analysis of types of risk is linked to the results of research that evaluates the customers´ view to the defined risks.

Authors: Jana SEKULOVÁ, Eva NEDELIAKOVÁ
Keywords: risks assessment, customers, railway transport
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